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123 Questions to ask your vendor before you buy.

Are you evaluating monitoring solutions? How do you decide which one to choose? How can you be sure that it meets all of your requirements and you are not forgetting some things?

We have worked diligently, by reviewing numerous customer requirement documents and consulting with industry analysts to put together a "Best Practice" set of requirements for you. This document can:

• be used "as is" to evaluate tools
• can be tailored by cut and pasting into your own specific requirement set
• save you days and days of work
• help ensure that you don't make a costly mistake by choosing the wrong product

Alarm Management and escalation.

Are you thinking of implementing an alarm management methodology for your IT environment? Do you know how you will handle alarm escalation to ensure the correct personnel know about the problem at the correct time?

This document will walk you through common alarm management principles and will also give an overview of setting up alarm management within NimBUS.

Service Level Monitoring... within reach.

This paper addresses the misguided perception that full-on SLM solutions are out-of-reach for businesses with limited financial, time, and human resources.

While there are many SLM methodologies, we take a rapid and practical approach to defining, measuring and reporting on service levels. The second half of this white paper shows you how, within a matter of hours, to have meaningful service level reports automatically generated for you.

The ideal reader of this paper will have responsibility for delivering services that meet service level expectations for their customers and end users.

Network Monitoring.

1. Are you tasked with ensuring an optimized network infrastructure?

2. Do you have the necessary visibility to achieve your network service level objectives?

3. Are you able to quickly isolate broken network and application connectivity links?

4. Are you having difficulties pinpointing bottlenecks and round-trip latency issues in your network?
5. Do you have visibility of bandwidth capacity and traffic flow across critical network interfaces?
6. Do you possess proactive and pre-emptive status awareness of critical network devices?

If you answered "no" to any of questions 2 through 6, and if you are in search of a "YES" solution, this Nimsoft Solution Overview Whitepaper is a must read.