Customer Testimonies

Health Care

Dekalb Regional Health Care System

"Since its establishment in 1961, DeKalb Medical Center, the flagship hospital of DRHS, has been a leading provider of health and wellness services to the community," said Cynthia Davis, the hospital system's CIO.

"We believe that the Nimsoft tool yields a sophisticated, high-performance yet cost-effective management solution that fully addresses our highly complex service level needs. NimBUS was a clear choice following our review of competitors' offerings."

St. Joseph's Health Centre

"One of our strategic objectives for 2003 was to implement a robust monitoring and management solution for our IT infrastructure. During our on-site evaluation of the Nimsoft products, it quickly became evident that we could rapidly and easily achieve this objective," said Andrew Brearton, Director of Information Technology, St. Joseph's Health Centre.

"The Nimsoft products have out-performed our expectations and we are already seeing the benefits of their implementation."

Manufacturing

Big Creek Lumber

"It is critical for Big Creek to keep its IT environment up and running at all times while keeping our costs under control," said Ken McCrary, MIS Manager at Big Creek.

"We are recognized as an innovator in our industry by using information technology to offer our customers superior service. Many contractors have come to rely upon our online, automated quote system to enable them to accurately provide their customers with estimates for building materials.

The Nimsoft products will enable us to continue our record of system and service availability."

Service Provider

IBBS

"While building the world class NOC at IBBS, we were determined to find a network monitoring solution that addressed of all our needs, and most importantly, it was easy to install and was priced competitively," said Cedric Brown, Network Operations Director at IBBS.

"The Nimsoft solution was quite simply a perfect match. It is rich in functionality, easy to get installed and competitively priced. Already, our service level reports have yielded tremendous success and customer satisfaction."

Ntirety

"We have built a reputation for high quality customer service, and our customers rely upon us for 24x7 monitoring of their database and server environments," said Michael Corey, CEO, Ntirety Technologies.

"Nimsoft's NimBUS product will enhance our existing infrastructure and provide our customers with exceptional visibility into and reporting on their IT environment."

DBA Zone

"Our clients rely upon DBA Zone as a trusted partner for all their database administration and monitoring needs. We needed a reliable monitoring solution that offered both real time and historical reporting capabilities," said Delana Sandy, President DBA Zone.

"Not only has the Nimsoft product exceeded our expectations, but we have received top quality assistance from their support team both during and after the implementation."

Metropolitan Computer Center

"Service Level Agreement monitoring is a must for companies like ours to be able to react quickly to customer demand or even proactively intervene when service levels are threatened."

"The NimBUS Service Level Manager plays a key role in enabling us to enter into service level agreements for business-critical processes and monitor their fulfillment. NimBUS is therefore a substantial part of our e-business strategy, offering a cost-benefit ratio that allows a fast return on investment."

InfoCare

"We found NimBUS could be deployed quickly and comprehensively to address our needs for availability monitoring and service level trending with minimum configuration. The robust architecture and low on-going maintenance workload were key factors in our decision to adopt NimBUS."

ComputerLand

"We use NimBUS to monitor and verify Quality of Service of more than 5000 operational IT-infrastructure elements all over Norway. It provides us with an overview of the network- and systems for our customers that is quite unique.

The flexibility in the software gives both Computerland, as a Managed Service Provider, and our customers a very good overview of the IT-infrastructure and enables us to quickly pinpoint where there are problems. NimBUS was chosen in competition with software vendors like IBM/Tivoli and BMC/Patrol, together with several others."

Aperture

"As we searched for a premier partner for our remote monitoring service, it quickly became evident that Nimsoft was leading the charge with a market leading solution that is easy to install and price competitive," said Andy Gordon, President Aperture Services.

"Our offering is designed to give customers piece of mind by providing them with a 24x7 monitored service without the costs of recruiting their own support personnel. It was critical that we selected a monitoring solution that would provide market-leading capabilities and reliability."

TechSupport

"In spite of the economic climate, TechSupport.ca has been experiencing unprecedented business growth that continuously requires sophisticated investments in core technologies that enhance the service delivery demanded by our customers," said Paul Emond, President of TechSupport.ca Corp.

"With its flexible architecture and a clear, single dashboard service view of our entire IT infrastructure, NimBUS will give TechSupport.ca an additional competitive advantage in delivering outstanding service."

Hallemeesch & Coutuer

"While we evaluated several leading solutions, the Nimsoft products demonstrated the high level of functionality that we needed, and best of all, the ease of use and value that we were aiming for," said Jo Coutuer, Partner at Hallemeesch & Coutuer.

"We are excited to leverage this efficient solution to manage our internal IT environment as well as remotely monitoring our customer's critical servers and applications."

Financial

Zions Bank

According to Chris Lynn, technical project manager at Zions, "Nimsoft's NimBUS solution successfully met our detailed technical criteria for accurately recording web, client/server and mainframe transactions while simultaneously delivering superior service level reporting capabilities."

During Zions' extensive evaluation, Nimsoft demonstrated that its solution could easily be integrated into the client's existing CA Unicenter management framework.

Vital Insurance

"We are very well satisfied with the NimBUS Wireless GSM/SMS Gateway and how it operates in our OpenView NNM environment. It is very stable with a fast and reliable transmission rate including fail-over capabilities, which is crucial for an organisation of our magnitude.

The day-to-day system and application management has been much easier and we have quickly managed to improve our service to thousands of our users."

Government

Benton County

"After a comprehensive market evaluation of solutions that could extend our existing OpenView NNM implementation, we chose the Nimsoft solution because it provided superior functionality coupled with an ease-of-use that we did not find in competitive products." said John Warsinske, County Information Officer, Benton County.

"We had the product up and running within a couple of hours and it was immediately clear that it addressed our service level management needs--which translates into overall improved performance and cost savings."